Transparency and Accountability

Caritas Czech Republic is fully committed to integrity, transparency and accountability. This commitment is extended to the people we serve, our donors, our partners, and all our employees. We believe that mutual trust is the cornerstone of practical assistance.

We acknowledge that the environment in which we operate is highly vulnerable, and an immense responsibility accompanies our work. We have established and consistently follow strict rules and procedures. This allows us to ensure the highest standards.

Code of Ethics

Ethics and Code of Conduct

The core and fundamental values of our organisation are respect for human rights, solidarity, and openness towards all people regardless of origin or beliefs. 

OUR POLICIES

Child protection

Child protection

Protecting children and vulnerable adults is one of our core commitments. We do everything possible to prevent sexual exploitation, abuse and harassment.

OUR POLICIES

Fraud, corruption and bribery

Fraud, corruption and bribery

We are fully aware of the risks and consequences of fraud, corruption and conflict of interest. Our strict rules help prevent, detect and respond effectively to any misconduct in this area.  We adopted measures to prevent third parties from using our activities in money laundering or terrorist financing schemes.

OUR POLICIES

Environmental Policy

Environmental Policy

Climate change is one of the most significant challenges of our time. It also has a substantial impact on the areas where we work and the communities we help. We, therefore, focus intensively on environmental protection and promoting sustainability. Both as part of our work abroad as well as the way we operate.

OUR POLICIES

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Whistleblowing policy

Honesty in our commitments and accountability for our actions are among our core values. We welcome feedback on inappropriate or negligent conduct by our employees and associates and guarantee protection from negative whistleblower repercussions.

our policies

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Feedback and complaints

In fulfilling our mission, we strive to uphold our values and high standards of professional and personal conduct. We are ready to address any situations where our conduct may not be upheld to the standard expected.

our policies

Feedback and complaints

We are constantly trying to improve. That is why it is important for us that everyone who comes in contact with Caritas Czech Republic has the opportunity to express their opinion. Whether it is positive feedback or suspicions of misconduct. This applies not only to employees and partners, but also to those who we support.

Send feedback

CCR Iraq receives complaints and feedback through the following mechanisms: 
1. Hotline and phone Chat Apps: 
Korek +964 751 404 39 85 (WhatsApp)                    Asia Cell +964 771 420 59 60
2. Email Address:
Complaints.Iraq@caritas.cz 
3. Complaints Box:
In field offices and project implementation locations.
4. Complaints Registration Form:
Beneficiaries can provide feedback or complaints in person to any of the Field Monitors directly 
in the field using a complaints registration form.